The Basics

General Account Information

We offer storage space for web pages with global public access to those pages over the Internet. We also offer a limited form of program execution known as "cgi-bin." Our computers are Dual Pentium III 866Mhz+ servers with 1000MB+ of RAM running Apache 1.3.19 over a custom version of Red Hat Linux. Apache responds to web page fetch requests from remote browsers while Linux is one of several variants of the Unix operating system. Our servers are connected to the Internet backbone over multiple, fully redundant DS3 lines each having a capacity of 45 Mbps (Million bits per second), and multiple, redundant OC3 lines each having a capacity of 155 Mbps (Million bits per second).

Every customer gets his own password protected userid under Linux. By logging in with his userid, the customer gains access to his web storage space. Every userid "owns" a structure of disk subdirectories in the Linux file system. The "root" of this structure is the "home" directory, found at path "/home/userid." Note that this is somewhat similar to the MS-DOS directory structure, except that there is no drive letter and forward slashes are used instead of backward slashes. The path referred to above, however is in relation to our own servers. When you FTP to your account using your domain name and userid, you don't need to put in "home/userid." You will automatically be taken there. Also note that your path might be "/home2/userid" depending on which of our servers your domain resides on.

Inside the home directory are many files and other directories. The most important one is named "www". Every customer has his own separate "www" subdirectory. Files placed in the "www" directory are visible to remote browsers over the Internet, so this is where you want to place all your html documents, graphics, sounds, files, etc. which you want people to be able to access from the world wide web. For example, when a browser asks for URL http://youractualdomain.com/page.html, Apache looks for the file:
/home/yourdomain.com/www/page.html and sends it out.

Account control panel map

        Getting Started

                                            Email Options

  First Step - account 
     configuration
  Page won't load - helpful
    hints
  File Permissions
  Uploading with FTP
  Resources - links to
    documentation
  Asterisk (*) below signifies the name cannot be the same as any Users or aliases already on your domain.
  webbased email - read mail with your browser;  links to /cgi-bin/wmail/wmail.pl
  email redirects - use to forward mail to other addresses
  * simple autoresponders - automatically sends message when mail is sent to this alias
  vacation autoresponders - automatically sends message and captures email when mail is sent to this POP
  * mail lists - used to create a simple mail list
  * majordomo lists - create majordomo lists and add, modify or delete subscribers
  * subscribable mail lists - combination maillist and autoresponder; automatically subscribes
       the addresses that send mail to it and sends an autoresponder
 

Site Maintenance

    password protected directories - automatically protect a subdirectory with a username and password of your choice
  site manager - view, create, delete and zip directories; view, modify, create, rename, delete, upload, zip or unzip a file; set permissions on
    a file or directory; execute shell commands; add a counter or the date and time to a web page
  online help desk - online manual, knowledge base, live chat with Support
  sitemonster - easy to use web site creation tool
  install Fronpage extensions - used to install and remove Frontpage extensions and to change the Frontpage password
  ticketmonster - submit a trouble Ticket toTechnical Support; please include complete details of the problem including URLs and relevant
    Usernames and  passwords
  install ssl certificate - Generates a CSR to be sent to a Digital Certificate vendor such as Verisign.com orThawte.com;  also used to install
    the Certificate once it's received from the vendor. 
   Note the secure Certificate name would be "www.yourdomain.com". 
  park subdomain - points subdomain.yourdomain.com to yourdomain.com or if you choose it points it to a subdirectory within
    yourdomain.com 
 

User Accounts

                                             Site Statistics

   view user accounts - view
    users, their type and user's
     quota (mail inbox quota only)
  add/edfit user accounts
    add or delete users and
    change user passwords
  account password control -
  
reset Monstercontrols
    password and main user
    password
  download your access logs
  site statistics - view visitor statistics, raw access log and error log; turn on hostname lookups (shows  
    hostname instead of IP number in stats); create a crontab to automatically save the access log weekly
  wusage config - change frequency from daily to weekly, automatically update wusage stats and filter
    URLs from stats)
  go to wusage - a link to your web site's visitor statistics
  wusage docs - a link to Wusage documentation to read the Wusage 7.1 manual
  Script Archive Suggestion Bin Account History
   Install or uninstall features and
   add Mysql or Msql Databases.

  Submit a suggestion about Monstercontrols or
 other features included with your account.

 Shows when the account  was created and when
Users were added.

  Current Network Status Billing Monster
 

 Notices about network and server issues that may 
affect access or performance.

    View current invoice and detailed account  history; 
requires Customer ID and password.

The Index Page

The filename of your home page should be index.htm or index.html. The webserver will automatically send the file at path /home/yourdomain.com/www/index.htm when a browser specifies http://www.yourdomain.com. When your account is set up, there will be an index.htm page already installed. This just tells anyone accessing your domain that your site is under construction and will be available soon. You will replace this file in the www directory with one of your own creation. If you wish to use any of the cgi features we provide that use Server Side Includes (SSI), you must name your page with the .sht or .shtml extension. You can put an index.htm file in any subdirectory that you wish, and it will be the default page served when you don't want your visitors to have to type a full page URL reference, for example, http://www.yourdomain.com/whatever instead of http://www.yourdomain.com/whatever/page.htm, or http://www.yourdomain.com/whatever.htm.

FTP Access

Now that we know where the files have to be located in order to be visible from the Internet, just how do we put the files there? There are several ways, depending on your computer system. For the Macintosh, a program called "Fetch" is used. Microsoft Windows systems use "WS_FTP." Look further in this manual for detailed instructions on each of these programs.

Telnet Access

A telnet account is just another name for Unix/Linux userid. When you sign up with us, you get a userid and password. You may ask for more than one such userid. See the Fee Schedule for pricing. Each telnet account for your domain has its own separate home directory, but shares the same www and FTP directories.

You need a telnet program to access your telnet account. Simply put in yourdomain.com as the host, and connect to the server. When you are connected, you will be prompted for your userid and password.

Some of the programs available at the shell prompt are:

  • mail - a primitive email program
  • pine - a more powerful email program
  • ftp - to FTP onto other sites
  • telnet - to telnet to other sites
  • pico - an easy to use text editor
  • vi - a not so easy to use (but standard) text editor
  • lynx - a text-based world wide web browser.

In general, it's a pretty complete POSIX environment. You access these programs by typing in their names and then following commands relevant to each program. If you need help with any of the programs, at the shell prompt, type man and the name of the program to get instructions for that program online. If your problem is not knowing the name of the program, try apropos subject (i.e. apropos mail). It is important to remember that Unix is case-sensitive, and that "Index.htm" is not the same as "index.htm."

Note:

If you experience problems with your telnet program when accessing the above programs you will need to make a entry in your login directories .bash_profile file. Just add the following to the last line export TERM=vt100. This will allow you to access all shell programs properly.

9+ Character Names

A name of anywhere from 3-16 letters is legal for email accounts, FTP accounts, and telnet accounts and may include upper and lower-case letters, numbers and hyphens. There is no limitation for file names on the server but spaces are not normally used on Unix systems and may cause problems.

Wusage and Access Logs

To count accesses, there is a directory called wusage in your www directory. To access it, just log on the Internet and with your web browser, go to:

http://www.yourdomain.com/wusage

You will see a webpage with statistics for your domain for the previous week. If you are a brand new domain, you won't see any statistics there yet. If you go to the link from that page leading to Weekly Reports, you will see a much more detailed report, including pie charts, graphs, etc. These reports are automatically generated for you once each week, and are stored in one place so you can compare weekly statistics easily.

If you would like to see domain names in your stats rather than just IP numbers, put an empy file in your wusage directory called dns (no extensions). This will act as a switch and reverse authentication will be activated for the domain.

In your home directory, you will see a file called access-log. You can download this file and open it in any word processor to see exactly what files were accessed, what domain the visitor came from, the dates and times of each visit, etc.

Checking Server Space Usage

You can find out how much space is in use by the www files for your domain by using Telnet to log into your account and then from the Unix prompt, typing the following:

du -s /www/htdocs/yourdomain

This will give you a report back of the number of kilobytes (k) all files in your www directory add up to.

If you have an anonymous FTP area, also check:

du -s ~ftp/yourdomain.com

To check how much space is being used by files in your home directory, type:

du -s $HOME

Adding up the results from all three of these commands will give you the total amount of space you are using, but a simpler way of checking all three directories is to type:

du * www/* anonftp/* -c

You will then see a space report for each directory (-a to see for each file) and at the end, a total.

Changing Your Password

To change your password, Telnet to your account. After logging in with your username and password, at the Unix prompt, type: passwd

A script will ask you to type in your old password, then the password you want it changed to will be asked for twice to verify. This will not work for POP-only accounts. There is no way you can change the password for those accounts - they must be changed by sending us email and we will take care of it.


Zip/Unzip Files

This Unix program is compatible with the zip program for DOS and Windows. To zip files, first have the files uploaded to your server, then log into your account with Telnet. Navigate to the directory where the files are that you want to zip (for instance by typing cd www then cd sounds). Then type: zip myzip file1 file2 file3

This puts the files "file1", "file2", and "file3" into a new zip archive called "myzip.zip". On the other hand, if you had the archive "myzip.zip" and wanted to get back the files, you would type: unzip myzip

Typing zip or unzip by itself will give you a usage summary, showing nearly all the options available.


Accessing Your Email

Email Client Settings

Eudora 5.1

1. Download and install Eudora 5.1
2. From the Menu bar select "tools" and then "options"

3. Select "getting started" in the options Menu

4. In "Real name", enter the name you would like to see when sending e-mails
5) In "Return Address", enter the email address you wish to send mail from: name@yourdomain.com
6) In "Mail Server (Incoming)", enter yourdomain.com.
7) In "Login Name", enter the User name of your account.
8) In "SMTP Server (Outgoing)", enter in yourdomain.
9) Click OK
10) Click on the "checking Mail" tab.


11) Enter your domain name as the mail server and enter your username in the login name section. You may also want to select the save password box.

Testing your e-mail:

Select "Check Mail" under the File menu.
Enter your password into the Password Window that pops up, then click on the Proceed button.
Eudora will check to see if you have email.
You can now send a test email message to yourself and then check to see if it gets returned to you. If you checked "Save Password", Eudora will not prompt you again for your password after the first time.
Note: Your default email address is yourdomain@yourdomain.com This is where all of your email will be sent to, unless other configurations take priority (such as autoresponders and redirects).

Microsoft Outlook Express

1) In the Menu bar click on "tools" and then "accounts"
2) Click on "add" and then "mail"
3) In Display Name, type your name. Click "Next"
4) E-mail address: enter yourname@yourdomain.com Click "Next"
5) My incoming mail server is a "POP3".
5) Incoming Mail (POP3 or IMAP)server: Enter your domain.com
6) Outgoing Mail (SMTP) server: Enter yourdomain.com
7) Click Next
8) POP account name: User Name Password: Your Password Click "Next".
9) Internet Mail Account Name: Your can name this whatever you would like. It can always be changed later
10) Choose your connection type depending on your connection method.
11) Click "Finish"

Microsoft Outlook 2000/XP

1) In the Menu bar, select "tools" and then "accounts" (98/00). Or, "e-mail accounts" (Win XP)

2) Select add a new E-mail account

3) Select POP3 and click next

4) Fill in all information. Enter your name, your e-mail address, your username and password. Both the Incoming and outgoing mail server will be your domainname.com
5) You can then select "test account settings". Microsoft Outlook will then test the configuration for your POP e-mail account.
6. You are now all set to send and receive e-mail and add more accounts if needed.

Netscape Communicator 6

1) From Netscape Composer select "edit" and then "mail/news account settings"
2) Select new account.
3) Select ISP or email provider and click next.

4) Enter your name and e-mail address and click next.

5) Select POP as your incoming mail server. Then enter your domain name for both the
incoming and outgoing mail server. Click next.

6) Enter your User Name for your account.
7) Enter any name that you would like to call this account. Example: Home Account.
Click Next
8) Verify all account information and click "finished"
9) You have successfully configured Netscape Composer to be your email client.